Procedures management system and the application of the canvas business model

Abstract

Summary. The main purpose of this article is to design the business model for managing the procedures of a government office. This was addressed due to the need to know how to improve bureaucratic management in terms of the response period established by the same regulations for the resolution of the procedures, since this term has been exceeded, it is worth mentioning that most of the procedures are unfinished . This has brought dissatisfied users who need this resolution to be able to work, for which demands have been presented to the institution for not complying with the time that has elapsed. For this, the analysis of the office is carried out based on the methodology of the Canvas Business Model through the definition of its nine key elements, with which those responsible for this office can have in an agile and flexible way a holistic perspective of what which entails improving response times for users of this office. As a result, a description of each of the elements is obtained that makes it easier for managers to define measurable objectives to improve response times to their users. As future work, it is proposed to design initiatives through strategic management and elements that describe the value proposition with the use of process mapping.