ANÁLISIS DE BURNOUT Y SALUD MENTAL

Abstract

Chronic stress caused by stress at work is known as burnout syndrome (SQT) or occupational burnout, which was recognized as a disease by the World Health Organization (WHO) in 2019 and can occur due to different situations or contexts in which people are immersed. It is recognized that work environments can cause high levels of stress in one person more than another, especially when the coping strategies that the subject usually uses fail or when there is an imbalance between the demands and the capacities to face such risks, then presenting what is called chronic work stress of an interpersonal and emotional nature that appears as a result of a continuous process, that is, due to prolonged exposure over time to stressful events; and from the first conceptualizations it was considered that professionals in service organizations who work in contact with clients or users of the organization were the most likely to develop it (Garcés de los Fayos and Peinado, 1998; Monte et al., 2006; Aranda, 2006; Quiceno and Vinaccia, 2006).

In other words, stress can be related to an endless number of situations present in daily life and burnout is only one of the ways of expressing work stress.

We can find various definitions by various authors, where the most used is the one postulated by Farber (1983) where he explains the relationship of burnout with the work environment:

Burnout is a work-related syndrome. It arises from the subject's perception of a discrepancy between the efforts made and what was achieved. It frequently occurs in professionals who work face to face with needy or problematic clients.