Job Satisfaction Level of Employees in a Public Water Service Company in the Sonora South

Abstract

Currently, human capital is a key factor in the success of organizations, particularly in public companies that provide services to the community, contributing to the social well-being, especially those offering potable water services. This research aims to determine the level of job satisfaction among employees of a public water service company in the sonora south, Mexico. The study is quantitative and descriptive. A total of 21 surveys were conducted using a structured instrument with 32 questions divided into nine key dimensions of job satisfaction. Responses followed a Likert scale, covering 100% of the employees of the public water service company. The results indicate a high level of job satisfaction overall; however, areas for improvement were identified. These include the supervisor-subordinate relationship, relationships with colleagues, considering employees' suggestions in decision-making, and expanding office workspace. Based on these findings, it can be concluded that maintaining and increasing job satisfaction is crucial for strengthening employee commitment and thereby improving the quality of the public water service.