Intervention of organizational practices to improve the organizational climate and efficiency in a group of commercial microenterprises

Abstract

Organizations today must be concerned about the way they direct and manage their staff since the human factor today is the most precious capital. The present research aims to evaluate a program of organizational practices (strategic planning practice, organizational structure, job description, problem solving, policies and procedures manual for the purchasing manager, operational marketing mix, staff provision, evaluation of the performance, remuneration and compensation, training, accounting records) implemented in a group of commercial hardware stores in the municipalities of Tecuala and Acaponeta, Nayarit, to improve their organizational climate. It was a study with a quantitative approach, with a quasi-experimental explanatory design (pretest-posttest), in addition, participant action research was used as a methodology.

The results obtained were that, the implementation of the series of organizational practices allowed a substantial improvement in the formalization of management practices, since once applied an evaluation was obtained according to the PyMe-Jica good, which means that the practices left From being carried out informally and formalizing them, there is greater organizational efficiency, in the same way, the organizational climate went from bad and regular to regular and good according to the perception of the workers. In this sense, the results reported a good perception in the scales of performance standards, reward, warmth, responsibility, risk, regular perception of conflict, identity, while poor in structure and support.

In this regard, organizational practices had a positive influence on the organizational climate, and this hypothesis was verified, according to the Wilcoxon test with a significance value of .00 in addition to a statistical power of 99%.