Structural factor exploring sustainability perceptions
DOI:
https://doi.org/10.46589/rdiasf.vi32.267Palabras clave:
Client omission, Control strategy, Logistics mistake, Wrong deliveryResumen
Often, the total quality has been instrumented before being weighted. The strategies even precede a diagnosis in Mexican organizations, but in an opposite sense, the present work set out to establish the reliability and validity of an instrument to measure the perception of total quality based on three indicators related to management. , production and transfer of knowledge. A non-uexperimental study was carried out with a non-probabilistic selection of 124 administrative staff and employees from an organization in central Mexico. From a structural model, it was found that management affects production and this about the total perceived quality, although there are lines of research concerning empathy, commitment, entrepreneurship, satisfaction and happiness in relation to the implementation of continuous improvements to the quality of processes and products.
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Derechos de autor 2020 Revista de Investigación Académica Sin Frontera: División de Ciencias Económicas y Sociales
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.
